Customer Service Archive

Excellent Customer Service

Who says Customers don’t appreciate when you treat them right? Well read this commendation from Modupe Bankole.  I stumbled on it on Linkedin this morning. Well Done Moses Ajoh! My take is for Airlines and Service providers is to reward

Dana Air Unveils Rewards For Customer Service Week

Dana Air has stated that it would explore the Customer Service Week to reward all its passengers and members of its frequent flyer programme; Dana Miles. The move, the airline further stated was in furtherance of its

Recent Airline Service Debacles Remind Us: Communication Is Key-Forbes

Customer service is a result of two major factors: people and systems. The system is almost as important as the people. A good system allows good people to do their best for the customer. If the system

The Line between Excellent Customer Service and staff Protection

I stumbled on this post recently on a flyhigh Manila blog published on April 1st 2015. “Flight Attendants Soon To Be Obliged to Stow Luggage On the Overhead Bins” “The Civil Aviation Authority of the Philippines will

What do Customers want?

First I would say if I were a customer what would I want? I would like whatever Organisation I deal with to keep to it promises. If you promise professionalism make sure your staff delivers. If you

Etihad thanked after allowing customers off taxiing aircraft to reach grandson’s hospital bedside

A Bradford travel agent has thanked Etihad Airways’ “over and above” customer service after a flight returned to the gate to allow her customers to rush to their grandson’s hospital bedside. Tragically the client’s grandson died the

Customer Service: The Act and Art of meeting and exceeding Customer’s expectation

Someone shared this with me. An ideal practical example of “Excellent Customer Service”. I thought it was worth sharing…unfortunately Arthur is unknown. Posted as received below: “I received this story this morning, it came in so timely

Customer Service

It’s becoming very interesting to see some etiquettes, hospitality ethics and culture coming to play in today’s business world as “Customer Service”. When I was growing up, my parents always insisted that we serve people who came

Customer Service

I remember years ago when it became obvious that the Airline i worked for was on the verge of collapse. The tell -tale signs were very apparent but i guess i was in a state of denial,
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